We have introduced most awaited feature called "Support System" for all of our Resellers. It has following features:
Reseller Control Panel Features
- Manage all tickets from Reseller panel
- Send response to customers directly from Reseller panel
- Send messages to all your customers or to single customer
- Receive notifications in Reseller panel or in Email
- Change status of tickets
- Enable/Disable Support Center whenever required
Customer Control Panel Features
- Create support tickets from hosting control panel
- Manage/Read old tickets
- Receive notifications in hosting control panel or in Email
- Get support right from hosting control panel
You can access your Support Center from the link on Right side of Reseller Control Panel named Message System. It has all opened/closed Support Tickets by your customers. You can send response to their queries from there.